Privacy & Cookie Policy (2026)
The Red Lion Hotel (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This combined Privacy & Cookie Policy explains how we collect, use and protect your data when you visit our website or contact us.
By using this website, you agree to the practices described below.
1. Who We Are
The Red Lion Hotel is the data controller responsible for your personal information.
For any questions about this policy, please contact: [email protected]
2. Information We Collect
Information you provide directly
When you visit our website, we may collect:
3. How We Use Your Information
We use your personal data to:
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
5. Sharing Your Information
We do not sell your personal data. We may share it only with:
6. Cookies and Tracking TechnologiesWhat are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide useful information to website owners.
Types of cookies we use
Essential cookies
Required for the website to function. These cannot be disabled.
Analytics & performance cookies
Help us understand how visitors use the site. Used only with your consent.
Preference cookies
Remember your settings and improve your browsing experience.
Third‑party cookies
Set by external services such as maps, booking widgets or embedded media.
We do not control these cookies and recommend checking the relevant third‑party policies.
Cookie consent
On your first visit, you will be asked to accept or decline non‑essential cookies.
You can change your preferences at any time through your browser settings.
Managing cookies
Most browsers allow you to block or delete cookies.
Please note that disabling cookies may affect website functionality.
7. International Transfers
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
8. Data Security
We take reasonable technical and organisational measures to protect your data, including:
9. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this policy, or as required by law.
Retention periods vary depending on the type of information.
10. Your Rights
Under UK GDPR, you have the right to:
11. Third‑Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
12. Updates to This Policy
We may update this policy from time to time to reflect changes in law or our practices.
The latest version will always be available on this page.
13. Contact Us
If you have any questions or concerns about this policy, please contact:
[email protected]
The Red Lion Hotel (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This combined Privacy & Cookie Policy explains how we collect, use and protect your data when you visit our website or contact us.
By using this website, you agree to the practices described below.
1. Who We Are
The Red Lion Hotel is the data controller responsible for your personal information.
For any questions about this policy, please contact: [email protected]
2. Information We Collect
Information you provide directly
- Enquiries submitted through our website forms
- Email communications
- Booking‑related information
- Newsletter sign‑ups (only if you choose to opt in)
When you visit our website, we may collect:
- IP address and general location
- Device and browser information
- Pages viewed and time spent on the site
- Cookie data (see section 6)
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide customer service
- Manage bookings and fulfil our contractual obligations
- Send information you have requested or consented to receive
- Improve our website and services
- Notify you of changes to our services or policies
- Maintain security and prevent fraud
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
- Contract – to manage bookings or reservations
- Consent – for newsletters or optional communications
- Legitimate interests – to improve our website and services
- Legal obligation – where required by law
5. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Service providers supporting our website, booking systems or email services
- Payment processors
- Professional advisers (e.g., accountants)
- Authorities where required by law
6. Cookies and Tracking TechnologiesWhat are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide useful information to website owners.
Types of cookies we use
Essential cookies
Required for the website to function. These cannot be disabled.
Analytics & performance cookies
Help us understand how visitors use the site. Used only with your consent.
Preference cookies
Remember your settings and improve your browsing experience.
Third‑party cookies
Set by external services such as maps, booking widgets or embedded media.
We do not control these cookies and recommend checking the relevant third‑party policies.
Cookie consent
On your first visit, you will be asked to accept or decline non‑essential cookies.
You can change your preferences at any time through your browser settings.
Managing cookies
Most browsers allow you to block or delete cookies.
Please note that disabling cookies may affect website functionality.
7. International Transfers
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK‑approved adequacy regulations
- Standard Contractual Clauses (SCCs)
- Additional security measures
8. Data Security
We take reasonable technical and organisational measures to protect your data, including:
- Secure servers
- Encryption of sensitive information
- Access controls and staff training
9. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this policy, or as required by law.
Retention periods vary depending on the type of information.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
11. Third‑Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
12. Updates to This Policy
We may update this policy from time to time to reflect changes in law or our practices.
The latest version will always be available on this page.
13. Contact Us
If you have any questions or concerns about this policy, please contact:
[email protected]
